A Center of Excellence (CoE) enables an organization to sustain an ongoing process improvement program. Thus, it is important to properly establish a CoE aligned to an organization’s strategy. A CoE typically consists of the following modules:

  • Strategy

  • Governance

  • People & Culture

  • Data & Analytics

  • Risk & Cyber

We can help you establish your organization’s CoE by first defining the CoE’s strategy, which could be driven by process automation, cost reduction, revenue increase or quality improvement among other goals. With a defined strategy, we can address the People & Culture aspect which consists of roles definition, change management, and culture. It is also critical to select the proper process management approach; we can help you select a methodology, an improvement team, and key operational initiatives.


Elevate will help your evaluation the right strategies and technology platforms that will derive the most value to the goals and objectives of your strategy.

  • IT Transformation

  • Business Process Management

  • Robotics Process Automation

  • Intelligent Process Automation


Elevate will evaluate and work with you to define the following domains and sections that must be taken into account as part of your process improvement and automation roadmap.

  • Governance Framework

  • Policies and Standards

  • Risk Management

  • Monitor & Control

  • Continuous Improvement

People & Culture

Elevate will work with you to define your roles and definitions and assist in the recruitment, hiring and/or sourcing of the right talents and people to make up your team.

The following are the key roles that are necessary for a COE to properly function. Further, these roles can be grouped into the “Business” and “COE” categories.

Business Roles are critical to the COE because they provide business insight and expertise. Some of the typical business roles include:

  • Business Owner: Business Unit Stakeholder
  • Process Owner: Process Stakeholder
  • Program Manager: Business/Process Programs
  • Subject-Matter-Expert (SME)

COE Roles constitute the core process improvement team and may vary depending on the COE strategy and process methodology used. Typical COE roles include:

  • Program Manager: Manages Project Managers
  • Project Manager: Manages Projects
  • Solution Architect: Designs Solutions
  • Business Analyst: Manages Processes
  • Developer: Builds Software and Applications
  • Finance Resource: Creates Financial Metrics

Elevate will take into account the cultural fit of the existing and future organization and the change management that will be required to enable the path for the implementation of the improvements.

Process Management

We will work with you to determine which methodology(ies) would be best applied to carry out your process improvement and automation goals. A combination of the following considerations is planned out and defined as part of your process management strategy:

  • Methodology: Six Sigma, Lean, Agile, Kaizen
  • Framework: Modules, phases and steps – varies depending on methodology
  • Improvement Team: Resource management, roles and responsibilities, performance management.

Data & Analytics

Understanding where your data is, what is your key data and what you are trying to achieve with the data and consumption of information is a critical component of your process improvement and automation strategy. Elevate can provide the expertise and resources to perform the following functions:

  • Data Requirements: Identify data requirements
  • Data Collection: Gather data
  • Analysis: Analyze data – quality of data, data mining, root-cause analysis, SIPOC (suppliers, inputs, process, outputs)
  • Reporting: KPIs

Risk & Cyber

To read about Elevate’s Risk & Cyber services click here.