The first step is to perform a process improvement assessment by using our holistic methodology to find automation opportunities across your organization. Once we identify which processes are candidates for automation, we work with your organization to select the automation solution that best fits your strategic goals and business models. Consequently, we can take a PMO (link to PMO section below) role to guide you during the vendor selection process (technology, developers, SMEs etc.) training, deployment and support.
Process Automation has evolved throughout the years; we use a technology enabled approach and innovative tools to automate business processes enterprise wide. We work with companies that embark in the use several technologies driven solutions including IT Transformation, Business Process Management (BPM), Robotics Process Automation (RPA), and Intelligent Process Automation (IPA).
Business Process Management (BPM) is an operational methodology that uses various methods to improve and automate business activity flows. This is accomplished by identifying manual processes across your organization that could benefit from BPM. We can help you re-design activity workflows to optimally integrate processes across systems.
Robotics Process Automation (RPA) is a process automation solution that relies on software robots (virtual agents) to automate routine tasks. The benefits of RPA include decreased cycle time, improved throughput, reduced costs, more accuracy and higher employee morale. Another advantage is that implementation costs are lower, and time frames shorter, than other automation technologies such as IT transformation or BPM. Thus, it is typical to see a Return on Investment (ROI) in the double digits as soon as the first year.
Before implementing RPA, it is crucial to identify the end-to-end processes and tasks that are best fitted for this technology. Ideal processes should be mature, defined, rules-based, repetitive and high volume.
Accordingly, we can help you identify the processes in your organization that meet the RPA requirements to achieve a successful automation. Our methodology to RPA consists of the following phases:
Discovery: RPA requirements, Identify RPA candidates, document processes.
Analysis: Study data attributes, process inputs and outputs, dependencies, root causes, and ROI.
Design: Design RPA processes, create process maps, documentation.
Implementation: Testing and Production- working with your selected Bot development partner to assisting the testing and evaluation of solution.
Maintain: Monitor and adjust as necessary.
In addition, we can help you implement a Center of Excellence (CoE) to sustain automation initiatives across the organization.