ISO 9001 – Simplified Continuous Improvement
Why ISO 9001?
Did you know an ISO 9001:2015 certification can complement other compliance efforts, like ISO 27001 ? The ISO 9001 standard focuses on the quality of an organization’s approach to the design, planning, implementation, and monitoring of its products and services. It is one of the most beneficial and internationally recognized management system standards. The ISO 9001 Quality Management Standard focuses on improving both operations and management efficacy by ensuring customer requirements are met.
Consistency and quality are a must to achieve the certification of this standard. Achieving the ISO 9001 certification is a valuable marketing tool, specifically for Software as a Service (SaaS) and Cloud Solution providers, where your customers not only expect but demand a high level of consistency and reliability from their service providers. Achieving ISO 9001 certification assures your organization has a degree of excellence in meeting customer expectations.
At our core, we are ‘Information Technology experts’ and ‘Process Improvement advisors’. We understand the continual challenges in safeguarding your assets while building the right processes and controls to meet your customers’ demands. As a result, we have demystified the ISO 9001:2015 standard by extracting the key business activity requirements for each clause.
Most of our clients that have completed our ISO 9001:2015 readiness assessment indicate they were much closer to meeting the requirements of the new standard than they initially thought. Our pragmatic approach begins with leveraging your existing process documentation and understanding your business objectives and your quality management risks as well as opportunities. We then dive into your support channels (resources, infrastructure, capabilities and constraints) as well as your operations. Each process is mapped to one or more of your business objectives and has at least one key performance indicator to measure the quality of the process. We work with your first, second and third lines of defense to ensure monitoring, measurement and analysis is built into every process. We end our assessment with a Continuous Improvement Program (CIP) report with recommendations on how to ensure ongoing enhancements are made as your processes evolve and respond to customer demands and business risks.
The following is our simplified Plan-Do-Check-Act (PDCA) approach that is mapped to the key ISO 9001:2015 clauses